FAQs

Q 1. What payment methods do we have in Zambia?

πŸ“± Mobile Money Services (Most Popular)

These are widely used for online transactions, utility payments, and e-commerce:

  1. MTN Mobile Money

  2. Airtel Money

  3. Zamtel Kwacha

βœ”οΈ Common uses: e-commerce payments, bill payments, P2P transfers, salary disbursement.

πŸ’³ Bank Cards & Internet Banking

Many Zambians with bank accounts use cards and bank apps for online payments.

  1. Visa & Mastercard (debit/credit cards)

  2. Local bank payment gateways (like Standard Chartered, Zanaco, FNB, ABSA)

βœ”οΈ Used for: online shopping, paying bills, and subscriptions.

🌍 Payment Gateways

These platforms connect local businesses to global and local payment methods.

  1. DPO Group Zambia

  2. PayGate

  3. Flutterwave (supports MTN, Airtel, bank cards)

  4. Paystack (gaining presence in Southern Africa)

  5. Kazang Pay (local agent-based + online solution)

βœ”οΈ Used by e-commerce stores, utility providers, and NGOs.

πŸ’» Online Banking & Apps

Banks in Zambia provide apps and online platforms for payments.

  • FNB Zambia App

  • Zanaco Xpress App

  • ABSA Mobile Banking

  • Standard Chartered Online Banking

βœ”οΈ Good for bill payments, transfers, and airtime/data top-ups.

🌐 International Platforms (limited in Zambia)

Used mostly for receiving payments or paying for international services:

  • PayPal (limited β€” mostly for sending)

  • Western Union online

  • WorldRemit / Mukuru (for receiving from abroad)

βœ… Summary

Payment Method Common Uses Widely Accepted

MTN, Airtel Money E-commerce, utility, P2P βœ…βœ…βœ… Visa/Mastercard Online shopping, subscriptions βœ…βœ… Payment Gateways Business websites, online stores βœ…βœ… Bank Transfers/Apps Bills, transfers, salaries βœ…βœ… PayPal/Remittance Intl. payments (limited) βœ…

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Q 2. What precautions should I take to avoid scams?

  • Never share personal info (ID, bank details, passwords) with strangers.

  • Verify websites and businesses before making payments.

  • Ignore suspicious calls or messages claiming to be from ZRA, banks, or mobile money.

  • Double-check mobile money numbers before sending money.

  • Always ask for receipts or proof of payment or service.

  • Use strong passwords and enable two-factor authentication (2FA).

  • Report scams to authorities like ZICTA, your bank, or the police.

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